Online Policies & Disclaimers
Full policies and disclaimers for our website and connected services.
Meddyg Care Group have created this privacy policy in order to better serve those who are concerned with how their personally identifiable information is being used online.
Personally identifiable information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Our privacy policy aims to give a clear understanding of how we collect, use, safeguard or otherwise handle your information.
What personal information do we collect?
When navigating our site, as appropriate, you may be asked to enter your name, email address or other details to assist us with your enquiries.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.
How do we use your information?
We may use such information in the following ways:
• To personalise user’s experience by setting cookies to allow us to deliver the type of content in which you are most interested.
• To improve our website in order to better serve our information online.
• To allow us to better answer your enquiries and service requests.
How do we protect visitor information?
Our website is monitored on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have hierarchical access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when an individual submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us receive your enquiries securely. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can read our full Cookies Policy here.
How can you opt out, remove or modify information you have provided to us?
You can request to have your information removed or modified by filling out the Contact Us form below, or on the home page, informing us of your request.
Third Party Disclosures
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, where those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for other uses.
Third party Links
Occasionally, at our discretion, we may include third party information or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Disclosure Of Your Personal Information
If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Retention of Your Personal Information
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations. For example, if we are required to retain your data to comply with applicable laws, resolve disputes, and enforce our legal agreements and policies.
Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
For the purpose of this Privacy Policy, we are a Data Controller of your personal information.
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:
• We need to perform a contract with you, such as when you submit an admissions form to us
• You have given us permission to do so
• The processing is in our legitimate interests and it’s not overridden by your rights
• To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the personal information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We employ third party companies and individuals to facilitate our website (“Service Providers”), to provide our website on our behalf, to perform Website-related services or to assist us in analysing how our website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose
Contact Us
If there are any questions regarding this privacy policy you may contact us at any time.
This website and its content is copyright of Meddyg Care Group Holding – © 2024. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk, extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
- You may NOT, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Your access to and use of www.meddygcare.co.uk is subject exclusively to these Terms and Conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice.
ACCEPTANCE OF TERMS
Your access to and use of www.meddygcare.co.uk (“the website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions please stop using the website.
The use of this website is subject to the following terms of use:
Advice
The contents of the website do not constitute advice and should not be relied upon in making or refraining from making any decision.
Changes to the website
www.meddygcare.co.uk reserves the right to:
3.1 change or remove (temporarily or permanently) the website or any part of it without notice and you confirm that www.meddygcare.co.uk shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change.
Links to third party websites
The website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Copyright
5.1 All copyright, trade marks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to www.meddygcare.co.uk or otherwise used by www.meddygcare.co.uk as permitted by law.
5.2 In accessing the website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
Disclaimers and limitations of liability
6.1 The website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, www.meddygcare.co.uk will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 www.meddygcare.co.uk makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.meddygcare.co.uk for death or personal injury as a result of the negligence of www.meddygcare.co.uk or that of its employees or agents.
Indemnity
You agree to indemnify and hold www.meddygcare.co.uk and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.meddygcare.co.uk arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.
Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
Governing law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
Our website is intended primarily to provide information about our Care Homes and Services. We have taken care to ensure that all information is provided is accurate and valid however, we accept no responsibility for use of the information provided.
The information contained in this website is for general information purposes only. The information is provided by The Meddyg Care Group and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Accuracy
Our website is intended primarily to provide information about our Care Homes and Services. We have taken care to ensure that all information is provided is accurate and valid.
However, Meddyg Care Group accepts no responsibility for use of the information provided. The advice for patients is as comprehensive and accurate as possible, but it can only be of a general nature and should not be used as a substitute for a consultation with a medical professional.
Medical information on the web
The Internet can be a useful resource for researching medical conditions. It also has inherent weaknesses that you should be aware of. If you use the Internet for medical research or information, please be aware of the following points:
- Always look for a balanced view – do not rely on advice from one site and seek a balanced viewpoint.
- Remember that anyone can publish anything on the Internet. Look for credible informants and make sure that the authors’ names and their qualifications are included – anonymous information may not be sourced accurately.
- Be aware that advertising might influence the site contents – check for commercial sponsorship or for advertising which might influence the information on the site.
- Check that the website is updated regularly.
- Be cautious of online diagnoses or consultations.
- Always check the websites privacy and confidentiality policies.
- Be aware that website information or advice sourced from outside your country of residence may not be made available to you.
Suitability and availability
We cannot guarantee that this website will meet your requirements, or that it will be of satisfactory quality, or that it will be fit for your particular purpose, or that it will not infringe the rights of third parties, or that it will be secure.
Further, we cannot guarantee uninterrupted access to our website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.
Email enquiries
If you decide to enquire any advice or recommendations via email or through our website you must be aware that we may decline to give the advice or recommendation requested.
Links to other websites
All links from our website to any other websites are provided for information and convenience only. We cannot accept responsibility for sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.
Data collection
Please be aware that we collect contact details of those who wish to communicate with us via e-mail, collect aggregated (non-personal) information about which pages visitors to our website chose to access, and collect information volunteered by visitors to our website (such as survey information). The information we collect is used to improve the content of our web pages and the quality of our service.
For detailed information on our data collection and website policies please visit our Privacy Policy.
Meddyg Care Group is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Accessibility Statement for Meddyg Care Group Website 2024
Meddyg Care Group is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
AbilityNet is a UK charity dedicated to helping disabled people use computers and the internet. The ‘My Computer My Way’ section of their website contains a collection of useful guides to making changes that help you see websites and applications more clearly.
Measures to support accessibility
Meddyg Care Group takes the following measures to ensure accessibility of Meddyg Care Group website:
• Include accessibility throughout our internal policies.
• Provide continual accessibility training for our staff.
• Assign clear accessibility targets and responsibilities.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Meddyg Care Group website is conformant with WCAG 2.1 Level AA.
This means that some parts of the content are not fully accessible to all conditions resulting in restricted access online, as listed by the accessibility standard.
Below is a full list of the criteria we strive to meet.
Guideline 1.1 – Text Alternatives
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, speech, symbols or simpler language.
Guideline 1.3 – Adaptable
Create content that can be presented in different ways (for example simpler layout, larger font sizes or higher contrast settings) without losing information or structure.
Guideline 1.4 – Distinguishable
Make it easier for users to see and hear content including separating foreground from background.
Guideline 2.1 – Keyboard Accessible
Make all functionality available from a keyboard.
Guideline 2.2 – Enough Time
Provide users enough time to read and use content.
Guideline 2.3 – Seizures and Physical Reactions
Do not design content in a way that is known to cause seizures or physical reactions.
Guideline 2.4 – Navigable
Provide ways to help users navigate, find content, and determine where they are.
Guideline 3.1 – Readable
Make text content readable and understandable.
Guideline 3.2 – Predictable
Make Web pages appear and operate in predictable ways.
Guideline 3.3 – Input Assistance
Help users avoid and correct mistakes.
Guideline 4.1 – Compatible
Maximize compatibility with current and future user agents, including assistive technologies.
If you discover that we have failed to meet any of the guidelines listed above, please get in touch.
Please also see our terms and conditions of use and website disclaimer policy documents.
Technical specifications
Accessibility of the Meddyg Care Group website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
• HTML
• CSS
• JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Assessment approach
Meddyg Care Group assessed the accessibility of the website by the following the Web Content Accessibility Guidelines (WCAG) self-evaluation criteria.
